Shipping and Returns

All items are shipped by Canada Post from the Vancouver Area, British Columbia, Canada. Items are ready to ship and will dispatch within 1-3 business days from the date of purchase. If you are in a rush, please email me!  All prices are billed and viewed in Canadian dollars.

Flat Shipping Rates:

Letter Mail: $5.00

CANADA: $10.00

USA $15.00

FREE SHIPPING on all orders over $100 within Canada & $150 in the USA. 

Shipping promotions only apply to standard shipping services (not priority/expedited/rush services). Orders that receive free shipping, ship OUT free. Returns/exchanges on items in those orders do not ship free when coming back. 

In the event that an order is returned to sender to due to an address entry error on the customers part, return shipping charges will be the sole responsibility of the customer. (applies to Free Shipping Promotions as well)

New Genes Maternity will not be held responsible for lost, stolen, or damaged items sent using the untracked option.

 

Holidays

Orders placed on, or the day before one of these dates will have an extended delivery time of a few extra business days.

 


How long after I receive my shipment confirmation email will I be able to track my order?

Please allow at least 24 hours after receiving your shipment confirmation email before clicking the track & trace link. This gives the courier time to pick up your order from our warehouse.


Return or Exchange

If you need to return or exchange an item or size. Please email hello@newgenesmaternity.com within 7 day of receiving your order, an RA number will be given. Please place a number on the package on. Only items with an RA will be eligible for a refund.

Items must be unwashed/unworn and tag on to be eligible for return. The customer is responsible for shipping products back. ( excludes order errors) once the item has been returned refund is issued. All return & shipping/handling charges will be the responsibility of the customer. 

PRELOVED, SWIMSUITS, UNDERGARMENTS AND SALE  items are final sale. No refunds or exchanges. 

Orders that receive free shipping, ship OUT free. Returns/exchanges on items in those orders do not ship free when coming back. Return shipping & additional shipping are the responsibility of the customer. Orders that receive FREE SHIPPING, but return enough of their order, to fall below the Free Shipping minimum spends, will have a $10 admin fee deducted from their refund to cover shipping/admin costs.

In the event that an order is returned to sender to due to an address entry error on the customers part, return shipping charges will be the sole responsibility of the customer. (applies to Free Shipping Promotions as well)

 

To the Bump and Beyond
PO Box 18611 Ladner PO Delta, BC
Canada V4K4V7